商务电话礼仪常用英语   　　1.常用词汇 　　区域号码Area code 　　投币电话Coin call 　　会议电话Conference call 　　信用卡电话Credit card call 　　电话干扰Crossed lines 　　直拨电话Direct dial call 　　国内电话Domestic call 　　分机Extension 　　分机号码Extension number 　　交换台号码Exchange number 　　公用电话Public telephone 　　长途电话 Long distance call 　　市内电话Local call 　　传话机Mouth piece 　　对讲机系统Intercom system 　　国际电话Overseas call 　　同线电话Party line 　　无线电话Radio telephone 　　电话本Telephone book 　　电话亭Telephone booth 　　电话号码Telephone number 　　电信局Telephone office 　　通话次数表Service meter   　　2.常用礼貌句型   　　(1)自报家门 　　这里是青海贸易公司的Tina Hao。我能为您做些什么? 　　This is Tina Hao of Qinghai Trading Company. May I help you? 　　(2)听不清楚 　　对不起，我没听懂您说的话。Sorry. I didn't get what you said. 　　我听不太清楚.I can't hear you very well. 　　通信效果不太好.We have a bad connection. 　　我听不太清楚您说的话.I can't catch what you are saying. 　　发生上面的情况，您可以请对方再重复一遍，您可以说: 　　能请您再说一遍吗?Could you repeat that,please? 　　您能再说一遍吗?Would you say that again? 　　(3)请对方说慢点 　　您能再说慢一点吗?Would you speak more slowly? 　　您能再大声一点吗?Could you speak up/out a little? 　　您能再说清楚一点吗?Would you speak more clearly? 　　(4)帮忙转分机 　　请帮我转分机211. Please connect me with extension two-one-one. 　　请帮我接人事部好吗? 　　Could you put me through to the personnel department, please? 　　(5)他在忙线中 　　他现在正在接另一个电话.tie's on another line right now. 　　他正在接长途电话.有什么我可以帮您吗? 　　He's talking a long-distance call now,what can I do for you? 　　抱歉.他正在打电话.Sorry. his line is busy. 　　(6)请对方稍等一下 　　您能稍等一会儿吗?Could you hold a moment .please? 　　您能稍等一会儿吗?Can you hold on.please? 　　请稍等一下.他马上来接电话.Just a moment. He is on his way now. 　　(7)现在不方便接电话 　　她现在有客人。She has a visitor at the moment. 　　他正在开会。He is in a meeting now 　　很抱歉，我正好要出门。可不可以稍后再打给您。 　　I'm sorry, but I was just on my way out. Can I get back to you later? 　　他有来上班，不过现在不在座位上.He's here but he's not at his desk right now. 　　他还没到办公室。He hasn't come to the office yet. 　　很抱歉，他刚才外出了.I'm sorry, but he is out right now. 　　(8)在休假中 　　他今天休假.He is off today. 　　以上就是广州韦博英语整理关于商务电话礼仪常用英语的全部内容。